Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Kairos Automation ("we", "us", or "our"), a trade name of Mariana Valdivia Reyes, including our website at kairosautomation.ai and our platform at app.kairosautomation.ai (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Service.

2. Description of Service

Kairos Automation provides an omnichannel communication platform that enables businesses, primarily in the hospitality industry, to manage guest and customer communications across multiple messaging channels (including WhatsApp, Instagram, Facebook Messenger, email, and web chat) from a unified inbox. Our Service includes AI-powered automated responses, analytics, and integration with third-party messaging platforms.

3. Account Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to:

• Send unsolicited or spam messages
• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or illegal content
• Impersonate any person or entity
• Interfere with or disrupt the Service or its infrastructure
• Violate the terms of service of connected third-party platforms (Meta, WhatsApp, etc.)
• Use the Service for any purpose other than legitimate business communications

5. Third-Party Platforms

Our Service integrates with third-party platforms including Meta Platforms (Facebook, Instagram, WhatsApp) and others. Your use of these integrations is subject to the respective terms and policies of those platforms. We are not responsible for changes to third-party platform policies, API availability, or pricing that may affect the functionality of our Service.

6. AI-Powered Features

Our Service includes AI-powered features such as automated responses and message suggestions. While we strive for accuracy, AI-generated content may occasionally contain errors. You are responsible for reviewing and approving automated responses configured for your account. We recommend monitoring AI interactions regularly to ensure quality and accuracy.

7. Payment and Billing

Service fees are as agreed upon during onboarding. Payment terms, billing cycles, and pricing will be specified in your service agreement. We reserve the right to modify pricing with 30 days' written notice. Failure to pay may result in suspension or termination of your account.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You are responsible for ensuring that your use of the Service complies with applicable data protection laws and that you have obtained necessary consents from your customers/guests for the processing of their data through our platform.

9. Intellectual Property

The Service, including its design, features, and content (excluding your data), is owned by Kairos Automation and protected by intellectual property laws. You retain ownership of your data and content. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Kairos Automation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

11. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

12. Termination

Either party may terminate the service relationship with 30 days' written notice. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, you may request export of your data within 30 days. After that period, we will delete your data in accordance with our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation first, and if necessary, through binding arbitration.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

• Kairos Automation
• Email: alberto@kairosautomation.ai
• Website: kairosautomation.ai